PiCS Support – Setup & Install

Covers Only 1 Terminal

This support plan covers only a terminal regardless of location or branch. Support will be provided via phone, chat or email and also through remote access when needed. This support plan does not cover on-site support. However, subscribers to this plan can request for on-site support and a personalized estimate will be provided.

For support for more than 5 terminals, email us on support@pics.lk or call us on +94-11-7750600

Assistance with PiCS Installation and Account Setup

You may want to setup multiple terminals for a single location or spread your terminals across several locations. You may need assistance in customizing your receipts to carry your logo or manage several printers for PiCS. Regardless, our staff will provide guidance for installing and setting up PiCS, while aligning with your business needs.

User Training

Our team provides training on the operation of PiCS, while making use of the complete suite of features available through every new release. Having said, this does not dismiss user training on the more basic tasks, such as the addition/management of items, categories and customers. The provided user training also includes a full walk through of our unique PiCS Shop Management Platform.

Support for PiCS Integration Services

PiCS supports native integrations with multiple payment and delivery providers. Therefore, you are entitled for support and setup assistance for any of such services. Below listed are are some of our continuously growing list of integration services.

• HelaPay Payment Service
• PayHere Payment Service
• Pronto Delivery Service
• Payable Payment Service

Coverage Hours

Our support hours currently cover, Monday through Friday between 9.00 AM and 5.00 PM, excluding public and mercantile holidays.